Refund & Cancellation Policy

1. Cancellation

You may cancel your Orchard Reach subscription at any time through your account settings or by contacting us at info@orchardreach.com. Cancellation takes effect at the end of your current billing period. You will continue to have access to the Platform and all features of your plan until the end of the paid period.

2. No Refunds

All subscription fees are non-refundable. This includes monthly subscription fees, annual subscription fees, and any fees for add-on services. By subscribing to a paid plan, you acknowledge and agree that all sales are final.

3. Discretionary Exceptions

Orchard Reach may, at its sole and absolute discretion, issue a partial or full refund in exceptional circumstances, including but not limited to:

• Verified and sustained service failures attributable to Orchard Reach that materially prevented you from using the Platform;
• Billing errors resulting in overcharges;
• Early cancellation within the first 14 days of a new subscription, evaluated on a case-by-case basis.

Any refund decision made by Orchard Reach is final and does not establish a precedent, entitlement, or obligation for future refund requests. Refund requests should be directed to info@orchardreach.com.

4. Data Export

Following cancellation, you will have 30 days to export your data from the Platform. After this 30-day window, your data will be deleted in accordance with the retention periods specified in our Privacy Policy. We recommend exporting all necessary data before your cancellation takes effect.

5. Account Termination by Orchard Reach

If your account is terminated by Orchard Reach due to a violation of our Terms of Service, Acceptable Use Policy, or Anti-Spam Policy, no refund will be issued for the remaining subscription period. You will still have 30 days to export your data unless the violation involves illegal activity, in which case data may be preserved for legal purposes.